Support
Customer service is a top priority for our company.
We want ALL of our customers to be completely satisfied
with our products and service. Our in-house Customer
Care Specialists are dedicated to our software products
and our customers.
We offer technical support via email (support@SeattleLab.com), Live Chat, and by telephone. You must have a valid Annual Support Maintenance contract in place to interact with our technical team.
Free Support - Self-Service
|
Professional Services |
$200 hour - prepaid (via telephone and WebEx session) |
|
- Migration or upgrades to new releases
- Disaster recovery
- Server troubleshooting
- Network troubleshooting
|
Customers with Active Annual Support Contracts
Click here for assistance - live chat or phone call.
You must have a current (paid) Annual Support Maintenance contract in place and know your Support ID#.
Evaluation Customers
Click here if you
have recently downloaded and/or installed one of our products
and you are having problems with the installation.
Purchase Product Support
Click here or call our sales staff if you would like to purchase an Annual Support Maintenance contract or Incident-based support.
|
