Support

To Log a Support Ticket

• email slticket@seattlelab.co.uk.
• You will receive an immediate response with a Ticket ID to confirm that we have received it at which point your issue is logged with us and our response will be monitored and tracked from that time.
• If you do not receive an email with a Ticket ID, please look first in your SPAM or Trash folder to confirm that it has not been redirected.

If you still do not have it, please contact us by phone, chatbot or email to support@seattlelab.co.uk and we will manually create your ticket and investigate why the initial ticket was not created.

Contact Us Form

• Our ‘Contact’ page has a form that you can fill out in order to log a ticket with us directly.
• When we have your ticket logged, one of our team will be assigned to the ticket in order to investigate your issue and may contact you for more details.
• Please quote your Ticket ID in the mail header of any further information that you send us as the information that you send will automatically be added to the thread in the ticket which we will use to provide the best response.

All Outstanding Tickets are reviewed regularly and appropriate actions are taken to resolve them as quickly as possible. When we believe that we have resolved the ticket, we will ask you to confirm that you are happy for us to close the ticket and will also ask for feedback as to how happy you were with our response.

Technical Support Services

You can purchase support for you SLNet products based on either a One, Two or Three Year contract. This will entitle you to unlimited technical support on your current product, free access to any new releases for the version that you have purchased and a discount for purchasing any new version of the product.

Annual Technical Support Agreement

Technical support disclaimer: Existing customers must purchase an equal number of technical support contracts based on their total number of SLNet servers owned. Please review the technical support agreement at the following link: https://seattlelab.com/wp-content/uploads/2020/08/SEATTLELAB-TECHNICAL-SUPPORT-AGREEMENT_August-2020.pdf
SeattleLab also offer a range of Technical Services to assist with your installation should you need it. Please visit our Technical Services page.

In addition to the above, we offer development and integration services. Please email support@seattlelab.co.uk if you have any special needs that you would like to discuss.

Documentation

SLNET Installation, Configuration, Administration, and User Guide version 6.7 PDF format, 45 pages.

SLNet Secure Installation Configuration Administration and User Guide PDF format, 42 pages.

SeattleLab Software License Agreement
Click here to read the SeattleLab Software License Agreement for SLNet.