Case Study: Discover why Partners continue to work with SeattleLab

Sector

Technology Reseller

Profile

As a technology reseller, they act as an intermediary between your organization and numerous software publishers for the purpose of not only acquiring software publishers’ offerings but also the provision of administrative and professional services relating to the use of that software. They are responsible for selecting software that best compliments each other perfectly and works seamlessly together regardless of the sector.

They are a leading global provider of end-to-end software and cloud technology solutions such as Analysis & Statistics, Antivirus, Backup, Database, Programming Components, Engineering & 3D, Project Management, Mac Solutions, Multimedia, Research & Academic Support, Productivity, Network & Monitoring and much more!

Requirements

Our reseller required technology for their clients that was easy to use, easy to scale and most of all, affordable. It was important to their clients that our software work with the latest Windows Server version.

 

Overview

Challenges Faced

Technology resellers are always looking to find a technology that complements the software already being used by an organization. It is their hope they can find something to seamlessly work with the technology already being used.

 

How SLNet helped

Our easy to use and easy to implement telnet solution can make the challenges of running large warehouses across the globe much simpler.

 

Partner Benefits

Support Management

Our technology is easy to use, but even then some clients may feel they need assistance. So our dedicated support staff are available, 24 hours a day 7 days a week, to help out with whatever query you might have.

“Our clients want to know that the technology they have purchased can be well maintained and support is available at a moment’s notice”

 

Sharing of marketing & sales support

As well as sharing sales leads, SeattleLab works with its partners to create joint marketing collateral such as case studies, infographs etc. We feel these marketing projects are jointly beneficial to both our organisations and help build brand awareness.

“The sales leads SeattleLab shared with us were of great benefit to our sales team and the joint marketing ventures were a fantastic way to get our name out there”

 

Dedicated partner manager

If you become a partner with us. You will benefit from having a dedicated account manager who you can deal with directly for support issues, upgrades and new licences.

“We found it a huge benefit to be able to talk to our own account manager whenever we had a query about licences or upgrades.”

 

End-User Benefits

 

Reliability

For organizations in the logistics and warehousing sector, any sort of small delay can lead to much larger problems. They work on carefully crafted schedules that must be adhered to keep everything moving like clockwork.

This means they need software they can depend on which won’t fail.

“Having a reliable technology like SLNet means we know there isn’t going to be connections issues in the middle of a busy workday.”

 

Ease of Use

SLNet is easy to install & easy to use from the very first moment you have it installed. This saves your organization from going through lengthy training sessions each time there is a new hire.

“The software worked straight out of the box. We were up and running with SLNet within a couple of minutes”

 

Compatibility

Our technology is designed to work with a variety of different client’s servers including the latest version of Windows Server (2019)

“It is always great to find software which has no compatibility issues.”

 

Testimonial

“We have had a working relationship with SeattleLab for many years now. We have seen first-hand the huge benefits of working as a partner with such a dynamic software provider. Their products perfectly complement the technology in our software catalogue”.

 

For more information about the software available from SeattleLab, visit our product page.

 

 

Case Study: How SLNet was able to help Port of Waterford

In our first in a series of case studies, we explain how SLNet was able to help Port of Waterford run more efficiently and securely.

Case Study Details

  • Name

Port of Waterford

  • Sector

Shipping/Transportation

  • Profile

The Port of Waterford is one of the busiest ports in Ireland and the closest Irish lift-on lift-off and bulk port to mainland Europe.

  • Situation

POW needs a simple to use and reliable solution to help assist the cranes to transfer information securely.

  • Requirements

An easy-to-use telnet solution that is quick and reliable.

 

Overview

The Port of Waterford is a modern efficient port and the closest Irish lift-on lift-off and bulk port to mainland Europe. The docks are also capable of accommodating vessels up to 32,000 tons dwt.

The Port is active in bulk handling, breakbulk/project cargoes and container handling (Lo-Lo). Bulk and break-bulk volumes in 2018 exceeded 1.7 million tonnes with container handling standing at 44k TEU. The bulk side of the business is predominately importing and focussed on agri-inputs. The container operation supports a wide range of imports and regional exporters from the food, pharmaceutical and other sectors. The annual value of goods through the Port was estimated at €1.7 billion in 2017 with just under 1,000 jobs in, or supported by businesses in, the port zone.

Challenged Faced

The cranes in use in Waterford Port are necessarily remote from the main infrastructure and systems. It was essential that they can be provided with up to the second information on container and cargo movements. The solution needs to be able to work across large distances and must be performant, reliable and scalable. The operator interaction was required to be efficient, intuitive and non-distracting while providing critical information at a glance and real-time updates back to the main systems.

 

How SLNet helped

SLNet assists with Enterprise Resource Planning (ERP) by helping the process run more smoothly and increasing efficiency and profitability.

All cranes in use are fitted with ruggedised vehicle mounted computers. SLNet provides the communication layer between these computers and the MS windows hosted backend business systems.

In this scenario, SLNet facilitates millisecond scale remote communication between the cranes and the backend ERP systems and is a critical link in the communications chain. SLNet provides the required scale, responsiveness and ease of deployment and management for this critical aspect of the Port of Waterford’s day to day operations. Only the backend is fitted with SLNet, the cranes themselves run a terminal emulator.

Testimonial

“Over the 20 years, we have been using SLNet, it has proven to be a reliable and critical element of our container management system, allowing our rugged computers to connect to the back-end database system and keep systems up to date.”

Noel Collins – IT Director for Port of Waterford

 

Benefits

Reliability

Clients want a software that they can trust. They want peace of mind that the software is working correctly in the background ensuring they don’t use revenue loss.

“Tech issues with software can be a major problem in a large busy port. Having a reliable technology like SLNet means we know there aren’t going to be connections issues in the middle of a busy work day.”

Ease of Use

Simple to navigate and too easy to train new employees. SLNet is a plug and play technology with very little maintenance required.

“The simplicity of SLNet’s interface means it is easy to use and not much time is needed for training new employees.”

Easy to Install

Quick and simple installation means you will be ready to use on the same day. Our support team is always on hand to assist with any installation requirements.

“We found the installation process for SLNet to be straight forward and requires very little maintenance.”

Compatibility

While SLNet is mostly known for working with SAP & Windows servers, our technology is designed to work with a variety of different client’s servers.

“SLNet works seamlessly with  the latest SQL Server version which we are currently using.”

Learn More

To download a copy of the case study, click on the link below

Port of Waterford Case Study pdf

Or to find out more of how using SLNet can benefit your organisation, check out our range of SLNet products:

How session monitoring can help your organisation

No matter the size of your company, you know that a slow down in their logistic’s pipeline can have a huge effect on many parts of your business.

When these problems do arise, then it is important for your company to find where the problem is coming from and fix it quickly before it begins to affect profits. That is where session monitoring can help you.

What is Session Monitoring?

One of the most impressive features of SLNet is the ability to monitor any telnet sessions within the organization.

Session monitoring is the method used to locally observe the display on a remote SSH/Telnet session.

Why it is important for a business?

From an admin point of view, it is important to be able to track and monitor all telnet devices across your organisation.

This is especially useful if you have operator training and certification, allowing supervisors to monitor session activity and provide feedback through the training cycle.

You can monitor from a central point of your network, monitoring any session regardless of geography, making it especially useful if you have a large multi-site operation with numerous locations across the country or continent.

Errors can be fixed and your organisation can learn where the pipeline is being slowed down and where improvements can be made.

How SLNet can help

With SLNet from SeattleLab, we can take away some of the worries that you may experience while running a large organisation.

Working in conjunction with Windows 2016 & 2019, our fast, responsive technology can help you monitor large areas of your pipeline.

Our latest version of SLNet is called SL Secure and is our most advanced to date.

SL Secure optimises the SSH protocol link between radio frequency devices and works with Windows versions 2016 onward as well as enabling an unlimited number of users.

If you are interested in knowing more about our exciting array of products, you can download a free 14-day trial of our latest software offers by following the link below:

 Download SL Secure Free Trial

 

 

 

 

 

How secure is your public network?

 

Like most around the globe, SeattleLab has had to adapt to a changing world in 2020. It has been a year like no other in recent history. Every aspect of the world’s economy has been affected by the COVID 19 pandemic.

In our latest blog, we explains how SLNet can help keep your organisation secure in an ever-changing world.

Read More

What is SSH? And how can SL Secure help?

logistics

What is SSH?

SSH, also known as Secure Shell or Secure Socket Shell, is a network protocol that gives users, particularly system administrators, a secure way to access a computer over an unsecured network.

SSH provides strong authentication and secure communications over insecure channels, connecting an SSH client application with an SSH server.

Why is it needed?

SSH provides a mechanism for establishing a cryptographically secured connection between two parties, authenticating each side to the other, and passing commands and output back and forth.

In addition to providing strong encryption, SSH is widely used by network administrators to manage systems and applications remotely, deliver software patches, or execute commands and move files.

For organisations that need to transfer data quickly and securely, SSH is an essential part of their logistics pipeline.

Who is it for?

Every organisation could benefit from the high level of encryption provided by SLNet Secure. But it is the heavily regulated industries such as Healthcare, that see the most value from SLNet Secure.

Any organisation using remote SAP consoles, especially those in Retail, Warehousing & Food Processing will benefit from the end to end encryption.

How SL Secure can help

SL Secure builds on the highly successful SLNet product range. It adds a layer of security between the SLNet server and the wireless handheld devices whilst maintaining the features provided by SLNet.

SL Secure optimises the SSH protocol link between radio frequency devices and works with Windows versions 2016 onward as well as enabling an unlimited number of users.

For a full list of the new features of SL Secure, have a look at the press release here.

Or to see for yourself how SL Secure can help, try a free download of our software by following the link below:

 Download SL Secure Free Trial

 

 

SL Secure is the exciting new release from SeattleLab

SLNet Secure

SeattleLab is proud to announce that our latest release SL Secure is now available.

SL Secure builds on the highly successful SLNet product range, it adds a layer of security between the SLNet server and the wireless handheld devices whilst maintaining the features provided by SLNet.

SL Secure optimises the SSH protocol link between radio frequency devices and it works with Windows versions 2016 onward as well as enabling an unlimited number of users.

SeattleLab CTO Lorcan Kennedy said “SeattleLab are delighted to announce our latest release. With SL Secure, we feel we have the most secure SSH software to support your organisation from the ground up.

Kennedy spoke of the improved usability with data migration adding that “Our new release means migrating to the cloud has never been easier or more secure.”

Security

Customizable Permissions
Users run in their own appropriate security context, with all their own permissions in place, just as if they had logged in from the main console. This completely preserves all Windows’ C2 security features. SL Secure can lock down terminals so they can only reach specific applications and be prevented from getting to a command prompt.
Secure Logon
It also ensures encryption of usernames and passwords for secure logon over the network.
Full SSH Support
Out of the box support for SSH.

Usability for End-User

High Performance
SL Secure communicates via Winsock Sockets to the terminals and via Pipes to SLCon and the Windows Console Applications. To minimise the impact on the CPU resources, the SLNet secure programs are heavily multi-threaded and asynchronous.
Improved Performance and Reliability
Can handle thousands of user connections with modest requirements. SSH sessions tend to be more robust than the equivalent Telnet session.
Terminal Emulation
Can be customised to meet any terminal emulation or application character needs, details of which are provided in the Installation, Configuration and Administration Guide.

Access to Window’s Common Command Shell
Users who SSH into SL Secure can have full access to Windows’ Common Command Shell. It is completely configurable by the administrator, who can choose to disable access to the Command Shell on a user-by-user basis.
Direct Access to Custom Applications
It offers you the power to define default custom applications for users as soon as they log in.
Terminal Sequences
Also provides ANSI terminal sequences (compatible with the VT-100 and VT-220) for cursor positioning and formatted screen handling. It supports colours, UTF-8 characters, Unicode characters and custom key sequences.
Logging
Can insert a record in the Windows event log every time a user connects or disconnects along with a record of what process the user executed and the resulting data and screens from that process.
Remote Administration
SL Secure can be administered locally or remotely.
Licensing
For security purposes, SL Secure is licensed to specific servers. A license key tied to the server ensures you can track your SLNet Secure licenses and prevent unauthorized uses. Install SLNet on a target server, it activates temporarily and provides a license request file that you email to the SeattleLab license group. A license key file is generated and sent back to you.

Supporting the latest Windows software

Windows 2016 and 2019 support
SL Secure fully supports Windows Server 2016 & 2019.
64 bit Console Support
Also fully supports 64 bit Console applications such as SAPConsole 7.3.

Unicode and UTF-8 support
SL Secure has full support for international languages – single and double-byte character sets. You can set the font and code page to meet any need.

 

For more information on please visit our website, https://seattlelab.com/

Or if you would like to try out a free trial, click on the link below:

                                                                         Download SL Secure Free Trial

 

SeattleLab can help you find the right version of SLNet

SeattleLab versions

 

Over the last 2 months, SeattleLab has overhauled our product range to support the most up to date Windows Servers.

Both of SeattleLab’s latest releases SLNet 6.2 and SLNet 6.3 are supported by Windows server 2016 and 2019.

Now we have a variety of different product and versions to help our customers find a solution to any problems that may arise on their logistic’s pipeline.

Here are just some of the features offered by SeattleLab’s latest versions:

SLNet V6.2.1

Bug Fix Release
Improvements to Auto-Reconnect features
Performance Improvements
Integration with SAP Console 7.3
Improvements to SLCon user Interface
Support for Windows 2016 and 2019
New Installation package

Windows 2012
Windows 2016
Windows 2019

 

SLNet V6.3

As per 6.2.1
Removal of all 32-bit components
Fully 64-bit compliant

Windows 2012
Windows 2016
Windows 2019

 

SL SECURE (Released this week)

Secure Shell (SSH)

Flexible Terminal Emulation

Automatic reconnection

unlimited Concurrent Connections

No Proprietary client software required.

Unlimited Telnet Sessions

 

For more info on the different solutions we offer, please visit our SeattleLab product page, https://seattlelab.com/products

 

SeattleLab would recommend that all new users consider using either V6.2.1 or, if your infrastructure is fully 64-bit compatible, then use V6.3

Users of earlier versions can easily upgrade to one of the Version 6 releases. If you have a current support agreement, you will be eligible for a discount for these licenses. Please contact our sales team for help with this, sales@seattlelab.com

 

Get a better understanding of your logistics pipeline

logistics

For many organisations, troubleshooting errors on your logistics pipeline can be time-consuming and take away important resources.

With SLNet from SeattleLab, organisations can get a better understanding of their logistics pipeline. We can help you quickly identify the reasons for incomplete telnet sessions as well as errors with your RF devices, such as invalid codes and RF units not responding.

 

SLNET 6.2 & 6.3 (64-bit) can help with the following:

  • Track everything from client to server

The full communication pathway can be logged to your server. This allows you to trace and replay sessions and quickly verify operator or other errors.

  • Help narrow down the location of errors

With enhanced logging you can easily see where errors may be originating in your communication path, allowing you to quickly identify corrective actions.

  • Application and client errors

Use enhanced logging to help troubleshoot your full connection path and infrastructure. Identify bottlenecks or communication errors quickly. Our new enhanced logging can help you reduce costly downtime.

 

Make sure to check out our Products page for a full breakdown of the different SLNET versions, including our latest versions 6.2 & 6.3(64-bit).

 

And try out a free 14 day free trial for these latest versions by clicking the links below

SeattleLab introduce SLNet 6.3, our 64-bit version

64-bit

As part of its ongoing development plan for SLNet, SeattleLab is proud to announce the release of SLNet 6.3, our first fully 64-bit version. With all the new functionality provided in  SLNet 6.2, this version removes all the 32-bit components to offer a full 64-bit conformant product. For more details, click the Read More button below – including details on how to download this version.

https://seattlelab.com/product/slnet-v6-3/

SLNet 6.3 has been tested on Windows 2016 and Windows 2019 and provides a continued upgrade path.

One of the newest features to come out of the Windows 2019 release is the 64-bit compatibility. This is now the standard of all Microsoft’s newest solutions. With more processing power than ever before, WS2019 is newer, faster and more secure than any version that has come before it.

With many of our clients updating their software to Windows Server 2019 and 64-bit compatibility, we here at SeattleLab didn’t want to be left behind. So we began developing the most up to date version of SLNet we have ever seen and that is where SLNet 6.3 was born.

SeattleLab would recommend that if your infrastructure is fully 64-bit compatible, then all new users should consider SLNet 6.3.
To obtain the new release of SLNet please head over to the ‘Buy’ section of our website.

 

Read More